With My Vet Mate, you can skip the endless Googling and uncertainty. We provide you with reliable, personalised advice from experienced veterinarians to help you care for your pet with confidence.

Available day or night, our team is here to chat with you on-demand, offering expert guidance without the stress of leaving your home!

Whether it’s a quick question or peace of mind, we’re here to support you and your pet every step of the way.

To get started, simply click on ‘Chat Now’, share a few key details about you and your pet, and follow the prompts to make secure payment.

We will connect you with a veterinarian within minutes, and then the text chat begins!

We encourage you to send through your questions, along with any relevant photos or videos. Our veterinarians can provide immediate answers and expert advice for your pet.

It will feel like texting a mate!

You’ve come to the right place - that’s exactly what My Vet Mate is here for!

Our experienced vets will listen to your concerns, triage your pet, letting you know if a vet visit is needed — and if so, how soon. Whether it’s something that can wait or needs attention right away, we’ll guide you through the next steps with expert care and clarity.

Every ‘vet mate’ you speak with is an experienced, registered Australian veterinarian. We can guarantee they will be friendly, caring and helpful, with 5-10+ years of experience in caring for pets.

Our consults are $68 and cover one pet health concern, with up to 20 minutes of real-time text chat with a veterinarian — or until your concern is resolved, whichever comes first.

You can easily connect with a ‘Vet mate’ between 7am-10pm AEST, 7 days a week. Our extended hours allow us to ensure we are there for you and your pets, when local veterinary clinics may be closed.

The on-demand text chat is immediate, with your ‘Vet Mate’ joining the chat within 5 minutes of your enquiry being submitted. Once connected with a vet mate, we will be online and ready to put your mind at ease.

However, we get that life can get busy — if we don’t hear back from you immediately, don’t worry mate, we won’t just disappear. Our team will touch base and let you know the next steps if you happen to go quiet.

Veterinarians are your every day super heroes, and are trained to provide care to most domestic and farm animals.

Our team love and are experienced with all kinds of household pets such as cats, dogs, rabbits, birds, reptiles, guinea pigs, rats and mice. We welcome pets in all stages of life, from baby animals through to the senior citizens.

Animals are all unique, so you can imagine, the questions our team receives are incredibly diverse!

We are able to assist best with the following broad categories:

• Pet emergency triage (e.g. chocolate ingestion). Our team will triage the problem and advise if an urgent visit to a local veterinarian is necessary, as well as any first aid you may be able to provide at home

• All kinds of general pet advice such as health-related (e.g. itchy skin), behaviour (e.g. house soiling) or nutrition

• New pet consultations - need help integrating a new adopted pet into the family? We are here for you! We are also here to guide you, and provide expert advice on the best pet for you and your lifestyle before you adopt.

• Further support service - sometimes our pet’s medical issues can be confusing and complex! Our team can help provide clarity and more information on your pet’s existing health condition, and support on any aspects that feel confusing.

  In the interest of your pet’s overall health, we prefer to do this in collaboration with your pet’s regular veterinarian.

Your pet’s health always comes first — and sometimes that means seeing your regular vet in person.

While we’re here to offer trusted advice and support, My Vet Mate is not a replacement for hands-on care. If it’s in your pet’s best interest to be seen in-clinic, we’ll let you know — and help make that next step as smooth as possible.

With your okay, we’ll send a personalised veterinary triage report straight to you and your chosen vet, so they’re fully across what we’ve discussed.

My Vet Mate is here to offer trusted general advice and help you figure out the right next step for your pet.

While we’re not a substitute for in-person vet care, we can help you make confident decisions when something’s on your mind.

Here’s how we guide you and broadly triage your concerns:

• "Don’t go, mate" – We’ll give you practical tips to help you manage things safely at home.

• "Go soon, mate" – We’ll recommend booking an appointment with your regular vet sometime soon.

• "Mate, go now!" – If we think it’s urgent, we’ll let you know it’s time to head to a vet straight away.

No stress, no second-guessing — just clear advice from experienced vets who’ve got your back.

To give your pet our full attention, we focus on one furry friend at a time.
Each consultation covers questions for one pet, so we can provide thoughtful, tailored advice without distraction.

At this stage, we are unable to prescribe medications, or refill prescriptions for your pet.

Pets on medication need regular check-ups to stay safe and well — and that’s something best handled in person with your regular vet.

We genuinely care about how things are going after our chat.

If needed, we may send you a follow-up text within 24 hours, just to check in and see how you and your pet are doing.